Privacy policy

Last updated: 18 October 2026

This policy explains what personal information Wordwicket (the English test preparation service of AEC Global) collects through wordwicket.com, the student practice portal and the Wordwicket app for Android and iOS, why we collect it, and the choices you have.

What we collect

• Account details: your name, email address and password (stored in hashed form), and your mobile number if you choose to give it. We use these to run your account, verify your email, and contact you about your studies if you ask us to.
• Practice answers you send for AI feedback: the writing you submit, your speaking notes, and the recordings you make in the Speaking Coach. These are sent to our AI providers to produce feedback and a transcript, and the result is shown to you. We do not keep your answers or recordings on our servers after the feedback is produced.
• Usage counts: how many free AI checks you and your device have used, kept so the free allowance works. We set a cookie on your device for this.
• Purchases: if you buy Wordwicket Premium in the app, Google Play or the App Store handles the payment. We receive confirmation that your account has Premium (the product, store and expiry date), never your card or bank details. We use RevenueCat to check purchases.
• Payments by WhatsApp: if you pay us directly for a paid test, we record that your payment was approved.
• Practice progress: your scores and completed exercises are saved only on your own device (in your browser or the app), not on our servers.
• Bookings and messages: if you book a mock test or message us, we keep the details you give us to reply and arrange your test.

Who processes your information

We use these service providers, only to run Wordwicket:

• Netlify: website hosting, student accounts and storage of usage counts and access records.
• Anthropic: AI feedback on writing and speaking.
• Google (Gemini): transcribing Speaking Coach recordings.
• RevenueCat, Apple and Google: in-app purchases in the Wordwicket app.
• WhatsApp (Meta): if you choose to message us.

We do not sell your personal information or use it for advertising. Our AI providers process your answers only to return feedback and transcripts to you, under their API terms.

Microphone

The Speaking Coach asks for microphone access so you can record an answer. Recording only happens when you press the record button.

How long we keep it

We keep your account details and usage counts while your account exists. When you delete your account they are removed. Purchase records held by Apple, Google and RevenueCat are kept under their own policies.

Your choices and rights

• Delete your account: log in to the practice portal or the app, open Account, and choose Delete my account. This deletes your account and the information we hold about it straight away. You can also email support@wordwicket.com or message us on WhatsApp to delete it for you.
• Access or correct your information: message us and we will help.
• Subscriptions are managed in your App Store or Google Play account. Deleting your Wordwicket account does not cancel a store subscription.

Children

Wordwicket is intended for students aged 13 and over. Students under 18 should use it with a parent's or guardian's permission.

Contact

Wordwicket, AEC Global, Multan, Pakistan. Email: support@wordwicket.com. WhatsApp: 0371-6846932.

We will post any changes to this policy on this page.